FAQs - All About Janie's Cakes
Pound Cake ingredients, Homemade Pound Cakes, Specialty Pound Cakes ... Chocolate, Butter, Lemon, Cinnamon, Berries
What kind of ingredients
are in Janie's Pound Cakes?
We use only the finest and freshest all-natural ingredients in Janie's
Pound Cakes. These include unbleached King Arthur brand flour, pure Imperial brand cane sugar, real
Nielsen-Massey
Madagascar
vanilla extract, farm fresh eggs from Janie's own chickens, real dairy cream and butter.
You
will NEVER find preservatives, or artificial ingredients in Janie's
Cakes. And every cake is made from scratch (meaning from the beginning
or from the most basic ingredients). Unlike most bakers, Janie's Cakes NEVER uses commercial cake
mixes and NEVER will!
Are your products guaranteed?
Yes! Try our one of our cakes. If you don’t agree that it is the world’s finest pound cake we will refund the price of the cake. That’s our risk-free guarantee.*
*Our guarrantee applies to your experience in consuming our cakes, curds and sauces only. It does not apply to issues beyond our control such as shipping problems, lost or delayed shipments, products returned due to bad addresses, etc.
What is the size of your Pound Cakes?
Janie bakes her cakes in 8" (6-cup) Bundt pans. They weigh approximately
2 lbs.
How many people does one Pound Cake serve?
It depends on the size of the slice, but generally each cake produces 12-15 servings. Keep in mind that Janie's Cakes are very rich. A small
wedge goes a long way.
Where and how are Janie's Pound Cakes shipped?
We ship Janie's Pound Cakes anywhere in the United States. FedEx 2Day is our preferred shipping method (available for shipments going
out Mon.- Wed.). We also offer FedEx Standard Overnight
on request (available for shipments going out Mon.-Thurs.).
Sorry,
but we don't ship cakes on Friday (we don't want your cake sitting
on a loading dock over the weekend). Shipments to Alaska, Hawaii
and the territories incur additional charges.
›Click
here for important shipping information.
Sorry, but due to many factors beyond our control, Janie's Cakes
cannot guarantee shipping and delivery dates. We will do our best to get your cake delivered on the date that
you request.
How should I handle my cake when I get it?
You should EAT IT right out of the box, of course!! But if you have to wait, to ensure maximum shelf life we suggest that you refrigerate your
cake when it arrives and keep it tightly wrapped or in an air tight
container to avoid drying.
Janie's Cakes are best served at room temperature. If you have refrigerated your cake be certain to let it warm up before serving.
You can freeze your cake, as well. Just
remember, the key to freshness of any baked product is to keep it tightly wrapped or in an air tight container.**
**Remember to use proper food handling procedures when handling this and any other food product.
How long will my Pound Cake last?
Refrigerated and wrapped, your cake will last up to two weeks.
Frozen and wrapped it will keep up to six months. Frozen cakes can
be thawed and refrozen several times with very little degradation
of flavor.
How can I order your cakes?
Online ordering is secure and simple. Multiple orders are easier than ever. Just enter
the cake selection and required information for your first recipient. Click the
“Add Another Recipient” button if you wish to send additional cakes. Click the “continue to billing information” button when you are ready to complete your order.
You can also call us at (903) 592-6150 and we will be glad to take your order over the phone.
Is online ordering secure?
Yes. You can shop at www.janiescakes.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card transactions for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:
- 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
- Industry leading encryption hardware and software methods and security protocols to protect customer information.
- Compliance with the Payment Card Industry (PCI) Data Security Standard.
For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.
www.janiescakes.com is registered with the Authorize.Net Verified Merchant Seal program.
Do you keep my credit card information on file?
No. For your protection Janie’s Cakes does not keep credit card numbers or other credit card information on file for you. You will have to provide your credit card information for each and every purchase.
While this may create a small inconvenience for our customers we feel that this is the best way to protect you from credit card fraud in the unlikely event that our inhouse systems or databases are compromised.
What is your privacy policy?
Janie’s Cakes respects and protects your privacy. We do not trade, rent or sell our customer database information. We do share with third parties (ie, FedEx) the address level information you provide us only for purposes of delivering your cakes.
Top - Janie's Pound Cakes including Tyler, Texas
About Jane | Our Pound Cakes | Pound Cake Ingredients | Contact | Ordering | Corporate | FAQ's
Homemade Pound Cakes | Lemon Pound Cakes | Chocolate Pound Cakes | Specialty Pound Cakes
Specialty Chocolate Pound Cakes | Berry Pound Cakes | Cinnamon Pound Cakes | Site Map
In the News | Testimonials
Unique Cakes, Butter Pound Cakes, Lemon Pound Cakes, Cinnamon Pound Cakes ... Plain, Chocolate, Homemade, Berry
|
